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Dell PowerEdge 4600
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Dell PowerEdge 4600

Error Messages

System messages on the console alert you to a possible operating system problem, or to a conflict between the software and hardware. Below is a list of the system error messages that can occur and the probable cause and corrective action for each message.

IMPORTANT - More Information   NOTE: If you receive a system message that is not listed below, check the documentation for the application program that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

 Message  Cause  Corrective Action

Address mark not found

Faulty diskette/CD drive subsystem or hard-drive subsystem (defective systemboard).

Replace the system board.

Alert! Current memory configuration does not support redundant memory. Redundant memory is disabled

Memory installed in is not the same type and size in all three banks, defective memory.

Ensure that all banks contain memory modules of the same type and size and that they are properly seated. Replace the memory modules in the bank(s) with the same type and size.

Alert! Unsupported memory or incomplete sets in the following bank(s): Bank x

Unsupported memory module(s) installed in the specified bank(s) or missing memory module(s) in specified bank(s).

Ensure that the specified bank(s) contain sets of four memory modules of the same type and size and that they are properly seated. Replace the memory modules in the specified bank(s) with the same type and size.

Amount of available memory limited to 256 MB!

OS Install Mode is enabled in the System Setup program.

Disable the OS Install Mode in the System Setup program.

Auxiliary device failure

Mouse or keyboard cable connector loose or improperly connected; defective mouse or keyboard.

Check the mouse and keyboard cable connections. If the problem persists, replace the mouse. If the problem persists, replace the keyboard.

BIOS Update Attempt Failed!

Remote BIOS update attempt failed.

Retry the BIOS update. If problem persists,

CD-ROM drive 0 not found

Improperly connected or missing CD drive

Check that the diskette/CD drive unit is seated properly against the interposer board on the peripheral cage. Check that the interface cable is seated on the system board. Replace the drive.

CPUs with different cache sizes detected

Two different types of microprocessors are installed.

Install a correct version of the microprocessor so that both microprocessors have the same level 2 cache size.

Decreasing available memory

One or more memory modules improperly seated or faulty.

Remove and reseat the memory modules. If the problem persists, replace the memory modules.

Diskette drive 0 seek failure

Diskette drive 1 seek failure

Faulty or improperly inserted diskette, incorrect configuration settings in System Setup program, or loose diskette/CD interface cable.

Replace the diskette. Run the System Setup program to correct the diskette drive type. See "Using the System Setup Program" in the User's Guide. Check that the interface cable is seated on the system board. Check that the diskette/CD drive unit is seated properly against the interposer board on the peripheral cage.

Diskette read failure

Faulty diskette; faulty or improperly connected diskette/CD drive.

Check that the interface cable is seated on the system board. Check that the diskette/CD drive unit is seated properly against the interposer board on the peripheral cage.

Diskette subsystem reset failed

Faulty diskette/CD drive controller (defective system board).

Replace the system board.

ECC memory error

This message is displayed by the NMI handler. Improperly seated or faulty memory modules.

Remove and reseat the memory modules. If the problem persists, replace the memory modules.

Embedded server management error

Embedded server management is not present

Embedded server management memory may be temporarily corrupted.

To clear the embedded server management memory, shut down the system, disconnect both power cords, wait approximately 30 seconds, and then reconnect both power cords and restart the system.

Error: Dell Remote Access Card III initialization failure

Defective DRAC III expansion card or system board.

Replace the expansion card. If the problem persists, replace the system board.

Error: DRAC III is not in the correct PCI slot, system halted

The DRAC III expansion card is not in PCI slot 1.

Install the expansion card in PCI slot 1.

Error: More than one DRAC III detected, system halted

The system supports only one DRAC III expansion card.

Remove the DRAC III expansion card(s) not in PCI slot 1.

Error: DRAC III cannot be used with an add-in video card, system halted

The system supports only the embedded video when using the DRAC III expansion card.

Remove the add-in video expansion card.

Error: Maximum PCI option ROM count exceeded!

Too many expansion cards have the ROM option enabled in the System Setup program.

Disable the ROM option for some of the expansion cards. See "Using the System Setup Program" in the User's Guide.

Gate A20 failure

Faulty keyboard controller (defective system board).

Replace the system board.

Hard disk controller failure

Hard disk read failure

Incorrect configuration settings in System Setup program, improperly connected hard drive, faulty hard-drive controller subsystem (defective system board), or loose power cable.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" in the User's Guide. Reinstall the hard drive. Check the interface cable and power cable connections to the backplane board.

Invalid configuration information - please run SETUP program

Incorrect configuration settings in System Setup program, NVRAM_CLR jumper is installed, or faulty system battery.

Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide. Remove the NVRAM_CLR jumper. Replace the battery.

Invalid memory configuration detected. Potential for data corruption exists!

Memory modules are not installed in matched sets of four or in contiguous rows.

Install memory modules in matched sets of four.

Invalid NVRAM configuration, resource re-allocated

System configuration data has been ignored.

Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide.

Invalid SCSI configuration; SCSI cable not present on connector A of the primary backplane

Invalid SCSI configuration; Daughtercard Detected, SCSI cable not present on connector B of the primary backplane

Invalid SCSI configuration; Daughtercard Detected, SCSI cable not present on connector A of the primary backplane

SCSI cable is loose, improperly connected, or defective.

Daughter card is present; SCSI cable is loose, improperly connected, or defective.


Daughter card is present; SCSI cable is loose, improperly connected, or defective.

Check the SCSI cable connection. If problem persists, add or replace SCSI cable.

Invalid SCSI configuration; Daughtercard Not Detected, SCSI cable present on connector B of the primary backplane

SCSI channel B cable present; daughter card is not installed.

Install a daughter card.

I/O parity interrupt at address

Expansion card(s) improperly installed or faulty.

Reinstall the expansion card(s). If the problem persists, replace the expansion card(s).

Keyboard controller failure

Defective keyboard/mouse controller (defective system board).

Replace the system board.

Keyboard data line failure

Keyboard stuck key failure

Keyboard clock line failure

Keyboard failure

Keyboard cable connector is loose or improperly connected; defective keyboard; defective keyboard/mouse controller (defective system board).

Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the system board.

Memory address line failure at address, read value expecting value

Memory high data line failure at start address to end address

Memory high address line failure at start address to end address

Memory double word logic failure at start address to end address

Memory odd/even logic failure at start address to end address

Memory write/read failure at address, read value expecting value

Faulty or improperly seated memory modules or defective system board.

Remove and reseat the memory modules. If the problem persists, replace the memory modules. If the problem persists.

Memory parity failure at start address to end address

Memory parity error at address

Improperly seated or faulty memory modules.

Remove and reseat the memory modules. If the problem persists, replace the memory modules. If the problem persists.

No boot device available

Faulty diskette, diskette/CD drive subsystem, hard drive, or hard-drive subsystem; no boot disk in drive A.

Replace the diskette or the hard drive. If the problem persists, replace the system board.

No boot sector on hard-disk

No operating system on hard drive.

Check the hard-drive configuration settings in the System Setup program.

No timer tick interrupt

Defective system board.

Replace the system board.

No PXE-capable device available

<F12> pressed during POST and no PXE devices are detected.

Check the cables connected to the NICs. Check the configuration settings in the System Setup program for the NICs. .

Not a boot diskette

No operating system on diskette.

Use a bootable diskette.

Plug & Play Configuration Error Embedded xxx

Error encountered in initializing PCI device, or defective system board.

Install NVRAM_CLR jumper and reboot the system. If problem persists, replace the system board.

Plug & Play Configuration Error PCI_n

Error encountered in initializing PCI adapter.

Install NVRAM_CLR jumper and reboot the system. If the problem persists, replace the specified expansion card. If the problem persists, replace the system board.

Primary backplane is not present

Loose or missing cable; defective SCSI backplane board.

Check the interface cable connections between the SCSI backplane and the system board. If problem persists, replace the system board.

Processor 1 internal error

Defective microprocessor or system board (reported by the NMI handler).

Replace the specified microprocessor. If the problem persists, replace the system board.

Processor 2 internal error

IMB bus error

Defective system board (reported by the NMI handler).

Replace the system board.

Processor bus error

PCI bus error

SCSI cable not present on connector A or B of the primary backplane

SCSI cable is loose, improperly connected, or defective

Check the SCSI cable connection. If problem persists, add or replace SCSI cable.

System parity error

Defective expansion card(s) or improperly seated or faulty memory modules (reported by the NMI handler).

Replace expansion cards one at a time until error is corrected. If problem persists, remove and reseat the memory modules. If the problem persists, replace the memory modules.

Processor in socket 1 not installed!

No microprocessor installed in primary microprocessor socket.

Install a microprocessor in the primary microprocessor socket. Also ensure that a VRM for processor 1 is installed.

Shutdown failure

Defective system board.

Replace the system board.

System backplane cable error

Improperly attached backplane interface cables.

Check the primary and secondary SCSI interface cable connections to the backplane board.

System backplane error

Improperly attached or missing backplane.

Check the interface cable connections to the backplane board.

System halted! Must power down.

Wrong password entered too many times.

Change the password.

Primary backplane error

Improperly attached or missing backplane.

Check the interface cable connections to the backplane board.

Time-of-day clock stopped

Defective battery or faulty chip (defective system board).

Replace the system battery. If the problem persists, replace the system board.

Time-of-day not set - please run SETUP program

Incorrect Time or Date settings or defective system battery.

Check the Time and Date settings. . If the problem persists, replace the system battery. If the problem persists, replace the system board.

Timer chip counter 2 failed

Defective system board.

Replace the system board.

Unsupported CPU combination

Microprocessor combination is not supported by system.

Install a supported microprocessor combination.

Unsupported CPU stepping detected.

Microprocessor is not supported by system.

Install a correct version of the microprocessor in the specified microprocessor socket.

Unsupported DIMM detected in the RAID DIMM slot!

RAID DIMM is not supported by system.

Install a correct version of the RAID DIMM.

Unsupported RAID key detected!

RAID hardware key is not supported by system.

Install the RAID hardware key for your specific system.

Utility partition not available

<F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Create a utility partition on the boot hard drive.

The VRM for the processor in socket 1/2 is not installed.

Processor is installed but no VRM is installed.

Install a VRM in the microprocessor socket.

Warning: Detected mode change from RAID to SCSI B of the embedded RAID subsystem.

Warning: Detected missing RAID hardware for the embedded RAID subsystem. Data loss will occur! Press Y to switch mode to SCSI, press any other key to disable both channels. Press Y to confirm the change; press any other key to cancel.

Type of controller has changed since previous system boot.

Back up information on the hard drives before changing the type of controller used with the drives.

Warning! Firmware is out-of-date, please update

Out-of-date firmware.

Update the firmware.

Warning! No microcode update loaded for processor X

BIOS not up to date.

Upgrade the BIOS, but do not turn the system off before the upgrade.

Write fault

Write fault on selected drive

Faulty diskette or hard drive.

Replace the diskette or hard drive.

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